Are you in need of assistance to help retain your clients?

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No matter how good a company’s products or services are if the people do not effectively interact with the clients they will become dissatisfied. Building and maintaining client relationships helps to lead to client satisfaction and retention. Investing in people development and improving their performance is key to creating reward and success.

InStep, through an association with Loftus Training Associates, provides focused training and people development to help your front line personnel hone their skills and behaviours to better understand the clients’ needs and expectations in Relationship Management and Sales.

Loftus Training Associates have developed skills and behavioural based training programmes in:

  • Relationship Building
  • Relationship Management
  • Sales
  • Leadership