Are you in need of assistance to help retain your clients?
Call now on
01233 740982
or email us at info@instepcommunications.co.uk
Welcome to InStep Communications
We help you grow and retain your client base through delivery of the following benefits:
How do we do it?
- An understanding of client needs through client analysis
- Providing recommendations based on client analysis
- Research results provide direction for new products
- Focused marketing support to build and maintain long term investor base
- Understand your existing and potential clients’ needs and perceptions
- Growing sales from your existing client base
- Strategies for the gain of new business
- Positioning of new and existing products in the marketplace
- Develop Relationship, Sales, Marketing and Management teams through focused training
Obtaining a better insight into how you and your services are perceived by your existing and potential clients helps you more effectively align your business strategy with their needs and requirements.
- It is five times more expensive to win a new client then retain an existing client. Only 5% of dissatisfied clients complain, preferring to vote with their feet.
read more - Around 90% of products are introduced to fill a gap in a company’s line rather than to fill a gap in the market place.
read more - The challenge of setting up a marketing department for a new business can be costly and time consuming at a time when the focus should be elsewhere.
read more - No matter how good a company’s products or services are if the people do not effectively interact with the clients they will become dissatisfied.
read more